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Unable to Upgrade or access company file - AccountEdge NE V15.5 on a mac

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I can't access my company file via upgrade assistant in AccEdge 15.5.

I can see the file, but I get the message: "The file you have selected to upgrade is not a recognised data file."

Having upgraded, the new fileconnect 20.1.4 will no longer allow my AccEdge 14.5 to access the file either to work on it, so I'm pretty much stuffed here.

I have the companyt file backed up through 14.5.

I have not yet upgraded to 15.5.1.

I previously did a direct upgrade to 15.5.1, but that came without the updated Fileconnect and would also not recognise the file type of my company file. I deleted that and did a full install of 15.5, which did update fileconnect (the icon changed to the new blue circle icon in system preferences and the version number changed from 19.something.

- Yes i am trying to open a .myo file

- Yes it is my current company file.


Opening company file in student version

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Hi,

I have installed the AccountRight Plus v19 student version and all has gone well until it asked me to open the company file that is meant to have downloaded on to my computer. Obviously, it's a pretend company file so that I can practise doing the tasks with it. However, I can't locate it anywhere on my computer. The pretend company is called COPY19 and I can see where all the other folders for the student version have been placed in my files but there is no COPY19. 

Has this happened to anyone else and what can I do about it? I can't go on without a company to open. 

Thanks for any help.

Account Edge V9 to latest version of Account Right Plus

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Hi,

 

I have a question about software conversion from Account Edge V9 to the latest version of Acocunt Right Plus.Will there be any function in MYOB Account Right Plus that can not be used?Do I need to make comparision between the same company file under Mac and Windows to see any missing data?

Multiple payslips for one person, works for a two clients

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Hi , I have just started to work for a recruitment company and we have one employee who works for two different companies on two different pay rates there in each play run needs two payslips. How do I change the pay rate when in the middle of a pay run?

Account Edge Network Edition - Optimise company file error

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Hi everyone,

 

Using Account Edge NE V15.5 Release 20.1.9B (copy of about account edge attached) 

 

When undertaking a backup of the company file, I received the following errors:-

"Missing linked account

Currency file: test 34 or 63

Cide: AUD

Serious problems exist in this part of your company file - copy of message attached

 

I pressed continue to proceed with the backup then another error message before finishing the backup:-

"Verification error

A serious problem exists in your company file etc - attached copy of error message received.

 

Therefore I proceed to go into file, optimise company file, I obtain the optimisation assistant where I select my file stored under the macintosh hd/library/application support/accountedge NE and select the correct file only to get the following errror message:-

 

Error dm error = (-225:5116:0Smiley Happy

 

Please note the myob is used on 2 x computers therefore would I need to change the access from multi user to single user to enable the file optimisation??

 

From the community support notes I  have read I have either two things to resolve:-

 

1) backup / restore recent backup

2) obtain assistance through MYOB getting the file repaired.

 

Either of those options are not ideal but would appreciate assistance with this matter.

 

Thanks in advance

Inactive account

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Hi All

We no longer use MYOB Software - we used to use Account Edge but swapped over to XERO.  A lot of the inormation we would like to access regarding customer date etc is contained on the invoices within MYOB - however I can no longer access?  When I try to open the company file it asks me to upgrade, there is no option to read only/view only?

Is anyone aware of a workaround?  We did pay outright for the software years ago and it seems unfair if we can no longer access the data contained in the file/s?

Not sure if it's relevant but we are on a MAC and the software was Account Edge 2011.

Thanks in advance 

Sharon

Payroll change of bank account details in employee cards

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Last pay a couple of our employees nominated bank account details were changed, not by anyone in payroll and pays were sent to incorrect accounts. Employees still received their pay just not in the nominated accounts. How would this occur and why? Sorry I should have mentioned this was in AccountEdge NEv15.5 for mac.

Error message upgrading company file

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I am trying to upgrade my company file. Received this error message: DM Error = (-225:5 1 1 6:0:0).


Super Portal error

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Hi, I've been using the Super portal for a few months now.  Every time I upload a SuperContribution file, it has an error in each employee under "Employment End Date", the date for each employee is 4714-01-01, I have to go into each employee in the Super Portal and manually change it, doesnt take too long but it is annoying .  Do you know where AccountEdge gets this date from for the SuperContribution file?  It's not in the employee card section as all employees do not have an end date. Cheers, Jason.

How to enter foreign currency expenses in account edge basic

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Does Account Edge Basic allow entry of foreign currency transactions and if so, how do I set it up?

Unable to open Account Edge v15 for Mac files

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I recently update my Account Edge Pro v15 for Mac software. When I ask it open the company file, it opens the base file with no data. So I have "lost" all of my 2015/2016 data.  I have tried to open the back-up file, but it won't open this saying "unable to open file: path component is too long...limited to 31 characters". How can I restore the back-up file?? jeremy

Time Billing - Customer-induced invoicing nightmare threatens return to proper work...

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Howdy, I say Howdy...

I have this customer, see, for whom I work on an occasional basis doing whatever is required to resolve the current, highest-priority crisis.

 

Theory is this: I submit a quote for some work to a particular requirement.  "Scrub steps, clear dog droppings from yard - 3 days at $1000 per day" for example.

There will be a payment schedule:

  Installment 1: Steps scrubbed - 1.5 days

  Installment 2: Dog droppings cleared  - 1.5 days.

I record my doings in time billing.  When I have scrubbed the steps, I print a time billing invoice with details and ship it of.  To my eternal surprise, I eventually get paid.

 

Recently there has been a perturbation to this idyllic cycle.  I have been recording times while I wait for the mother of all purchase orders that was meant to span a year.  This would save both me and my man a lot of work.  Owing to forces on a Wagnerian scale, this did not happen.  Now I have six months of dog droppings stacked up under my bed and no money to dispose of them thoughtfully.  He asked me to send monthly invoices for the unbilled periods, which I dutifully generated from time billing.

 

Then he asked for a quote like the above, back dated, and I have received a PO for about half the outstanding balance.  I did the Convert Quote to Invoice thing twice and generated an invoice for each installment, split the quote balance across them and sent them off.  This is good.  I am moderately confident that I will be paid.

 

However, I now have the original monthly time billing invoices sitting in the Sales Register marked as Open.  They will never be paid.  What I want to do is assign the Time Billing amounts to the two invoices generated from the quote.

 

Is there a way to do this?  I have read as much documentation as I can stand about this and I seem to be in uncharted waters.

 

I await your solution with breathless anticipation.

PG

BAS problems loading statement

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I am trying to prepare a BAS statment for November - however when it generates there are no figures included.  The BAS info tab is set to all normal selections.  We changed over our computer 4 months ago and after reloading all templates etc  it has been working fine since then, until now.   I have been able to restore Sept BAS statement fine.  I tried to restore Octobers statement and it came up with Error 9-1000009 Subscript out or range , clsParse-Getstring.

Please help.

 

 

Optimisation Error

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hello, I successfully optimised the MYOB file last night and purged transactions. However at the end of the optimisation, this popped up… I just hit Ok, but is it anything to worry about?

Transactions Not Showing Up In Transaction Journal

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I'm running MYOB AccountEdge Basic v3 and I'm finding issues with it not listing or accounting for some of my transactions in History or Transaction Journal. Here's a screenshot of an example.

In this case, the order defintely exists, and there is a payment associated with it. But the transaction journal only finds the payment and not the order. When I open the payment and click the order it's not linked on this particular transaction. Normally, when I click on the order from within the payment history it will open up the order no problem at all but this particular transaction doesn't do that.

The reason I even clicked that this problem existed however, was because the transaction doesn't show up in the Card history at all. When I look at the customer's card history it shows a zero balance despite my knowing for a fact she had bought something, and my then being able to track down the transaction in the Sales register. Even so, it's not showing up in the Transaction Journal or the History.

Any ideas why this might be occuring?





Deleting ex employee card

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I know it seems to be a bit of a drama to delete ex employees but can't you have somwhere you can hide them so they're not on your current payroll list ?

Account Edge Live

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I have recently purchased a Mac after only having a PC.  I have purchased Account Edge Pro but before I proceed with the install could someone please advise if Edge is Live or will ever be Live.  I currently use Account Right Live and do not want to loose the option of having our accountant/book keeper being able to log on at any time.  As I haven't downloaded and installed the product yet would I be elligable for a refund?

additional workstation license for AccountEdge Network Edition v14

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Dear Moderator
I want to buy additional workstation license fro AccountEdge Network Edition v14. could you please send me quotation and information how to pay it.
regards
Paul Agus

ERROR SENDING EMAIL

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HI I use account edge with a mac and outlook for sending emails ie invoices/statments and payslips and I suddenly cant send emails with the program its just saying error sending email?

Database Access

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Hi,

 

How can I get direct database access to the AccountEdge data? Or sync it to a new SQL database or similar? The reporting functionality in AccountEdge is not enough, I need to be able to access the data directly and design my own custom reports by pulling and pivoting data in ways the software doesn't allow me to.

 

Thanks,

Ben

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