Recently updated Mac to Mojave last time machine has an older version of myob...
My backup version of MYOB account edge will not work with my current company file. I paid for an updated version 2 years ago which was all woring unti my mac was reformated and updated. Is there...
View ArticleBank Feeds unable to connect
Hello! I've just found out that our bank feeds haven't worked since Tuesday afternoon. We have no internet issues with our speeds being 30Mbps up and down. Any other ideas? Cheers, Roxy.
View ArticleAccounts Receivable Out of Balance from previous financial year
Hi, I have discovered the Accounts Receivable account is out of balance by more the $20 000. The error occurred in the previous financial year - a journal that should not have occurred. As I cant...
View ArticleHOW DO I CHANGE THE ACCOUNT A REFUND HAS GONE INTO IN MYOB? I MISTAKINGLY PUT...
HOW DO I CHANGE THE ACCOUNT A REFUND HAS GONE INTO IN MYOB? I MISTAKINGLY PUT IT IN TO CHEQUE BUT IT WAS A REFUND ON MASTERCARD.
View ArticleReports in Client Accounting
Hello,How do you print GST reports in Client Accounting? Thanks!
View ArticleAccount in which refund appears
Hi everyone,I entered a refund in MYOB and accidently had the refund going to our cheque account, the refund is meant to appear in our mastercard account. Now that I have the details entered MYOB won't...
View ArticleDifficulties activating company files
Hi everyone, I hope someone can help me. I am very new to MYOB, so my level of expertise is quite limited. I am now using Account Edge Basic v6 on a Mac. In the past, I have used other versions of...
View ArticleSMS Authorisation Codes Don't Work
Hi MYOB, Can you check if the Superannuation SMS Authorisation codes system is working. I have been waiting a long time more than 20 minutes to get the SMS code. Kind RegardsCRM PR
View ArticleEmployment end date on superannuation
I am trying to pay the superannuation for a restaurant for the first time. They opened on 4th August last year and this is the first payment - yes we know it is late.The problem is the staff who have...
View ArticleAccounting for end of fin yr PAYG instalment refund from ATO
Hello,For the first time after having the company tax return finalised by the ATO, I have received a refund for excess PAYG instalments made in the 17/18 fin yr and am wondering how to account for...
View ArticleACCOUNT EDGE | EXPORT TO EXCEL STOPPED WORKING
Hi there I am suddenly unable to Export to Excel on Account Edge. See attached for what I now see when I export. Any help would be appreciated. Thanks. Sara.
View ArticleCan't Export reports to Excel - ''Parallels not found''
I recieve an error saying 'Parallels not Found' when trying to export a report to Excel. Problem is i don't use Parallels any more and have not for a couple of years, i have swapped to AccountEdge Pro...
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Payroll
Recently had issues with Payroll Processing.One guy when getting paid Annual Leave via Timesheet, 38 Ordinary Hours also shows at processing. His set up is the same as others who this does not happen...
View ArticleGross wages
Hi, we tried to print a monthly payroll activity statement and added the 12-month gross wages and get 60k+. However when we print a yearly payroll activity statement, the total gross wage became 70k....
View ArticleSuperannuation guarantee stopped calculating
I have just completed a payroll run and noticed that the super guarantee has not calculated at all.Everything is set up right and it was working, so I can't work out why it had suddenly stopped.I have...
View Articlechanges the financial year and need to make it to 13 months the previous year
We did changed the financial period ending month, now i need to change the current year to 13 months, I tried it with this version but the system doesnt allow me to do so. How do i change it? The...
View ArticleIncorrect formatting on sub menus
I don't know how to accurately describe the problem, so have taken a screenshot.When I open a submenu for example Banking-Spending, the formatting is wrong and I am having difficulties inserting the...
View ArticleAccountEdge Pro crashes on downloading bank statements
Ever since I have used the Mojave platform with my MacBook Air with V17 AccountEdge Pro and try and download bank staements, AccountEdge Pro immediately crashes.I have altered securities as suggested...
View ArticleAccountedge NE edition 12 - can't access custom forms
Yesterday I could access custom forms (in this case for printing a customised copy of an invoice - something I routinely do) Today I can't.I've quit and reopened AE, and restarted the computerCan...
View ArticleSTP Deferral code for AccountEdge
Who do we contact to get the deferral code for the ATO for STP please?
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