When I click the Reconcile Accounts window it does not open to Checking Account. Comes up with different ones and I have to go and change it. For 7 years it opened to Checking Account! Arghhhh - can anybody help?
leebo
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Reconcile accounts
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Account Edge Pro v13 - partner edition - bank reconciliation
Hi,
I've recently downloaded the Account Edge Pro v13 Partner Edition software in order to access a client's file. He has asked me to review the file and reconcile to 30 June.
However, when I access the Reconcile Bank account function, none of the 4 bank accounts show up? Every other account from Assets through to other Expenses is listed, but none of the bank accounts??
Please help!
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Optimisation help please
Every time I go to launch my company file, the Optimisation Assistant appears, runs through, says it's all been done then I press close, go to go back into the program and it launches again. I cannot access my company file at all, it just keeps coming up with this assistant and says it's all been done and then won't let me in!
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Serial number editing and Lot numbers needed
We have to record Serial #, this addition was welcome but correcting Serial numbers should be an option.
Also we have to collect Lot numbers and Expiry dates ... these basic functions should be added, can we request?
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Download invoice
I have received an email advising my tax invoice is available to download. When I go into My Account there is no drop down box for tax invoices. What's wrong?
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Payslips Wont print YTD
I have the section showing YTD on the payslip but it prints blank
It use to print this figrue for me before I did the last upgrade.
I am using Account Egde Pro on a Mac
How do I get the YTD figure to print I need it urgently for a bank.
Thanks
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Lost installation disk
Hi I have lost my installation disk to Accountedge Network v13 and I need to reinstall, can anyone help
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A message stating that my file name exceeds 31 characters
Please find attached a screen grab of a message that I get whist endeavoring to open a file The file name is Matrix Framing Pty Ltd - 01.myo Thanks Judith01
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Yosemite upgrdae
Hello. We're long time AccountEdge 2 user but recently upgraded to Yosemite so MYOB won't launch anymore.
I found the original install disc with the serial number when I try to login or create a myob account it says the serial number isn't recognized. This could also be because the software might have been originally registered by an employee who has since passed away.
I tried emaiingl the customer_service address a week ago but haven't received a reply.
The website's Live Chat always appears unavailable but maybe that's due to the time difference--we're in California, USA.
Ultimately I'm trying to figure out what our options are for upgrading to a version that will work under Yosemite. We use MYOB for an extremely quiet entity with only a few entries per month, so no need for anything very high end.
Thanks for any suggestions.
-Terry
PS - This will make the third time I've posted this question here. The first two have disappeared and I'm wondering if maybe it was the full support email address, so I didn't include it this time.
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Yosemite upgrade
Hello. We're long time AccountEdge 2 user but recently upgraded to Yosemite so MYOB won't launch anymore.
I found the original install disc with the serial number when I try to login or create a myob account it says the serial number isn't recognized. This could also be because the software might have been originally registered by an employee who has since passed away.
I tried emaiingl the customer_service address a week ago but haven't received a reply.
The website's Live Chat always appears unavailable but maybe that's due to the time difference--we're in California, USA.
Ultimately I'm trying to figure out what our options are for upgrading to a version that will work under Yosemite. We use MYOB for an extremely quiet entity with only a few entries per month, so no need for anything very high end.
Thanks for any suggestions.
-Terry
PS - This will make the third time I've posted this question here. The first two have disappeared and I'm wondering if maybe it was the full support email address, so I didn't include it this time.
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Using Timely with AccountEdge
Does it integrate with Basic???
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Sending multiple copies of invoices in an email
Just wondering if someone can help me. I'm wanting to email our customers that have outstanding accounts and I want to attach copies of each invoice that is outstanding in one email rather than having to send each one individually. Can this be done. We have AccountEdge Pro v 15.5.
Thanks.
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invoice nos. have changed sequence
We run Accountedge NE v14.5 Release 19.1.8A and suddenly today when entering client's orders, we have found the invoice no. has changed sequence and do not understand why. Can anyone help us?
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Cannot view financial year 2016 reports
Hi all,
I use MYOB fairly infrequently with my husband's very small business. I have been trying to view reports for the 2016 financial year but it does not appear as an option. Only 2013-2015. And it says 2014 is the current year!! I had no problems doing reports last year.
We are using AccountEdge Basic v1 for Mac (2012).
Can anyone help??
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Re: Company FIle Confirmation
I'm a having this same issue.
I have recently upgarded to the most recent version of Account Edge but even with the old version the online confirmation did not work for me (not once!). I would have to confrim via the phone which although fairly straight forward is also quite a tedious process. Now with this new software neither the online nor phone confirmation is working.
The online says 'unable to confirm online' and the phone service says that it has encountered an error. I am a tad frustrated.
Please advise.
Thank you.
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input closing balance of last financial year
hi
I would like to input closing balance of last finanical year as an opening balance.
but i was not having data of last financial year so i allredy enter some entries of this finanicial year.
can you guys help with that error..
error Msg
Beginning balance from previous financial year may nit be changed for P&L accounts
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how can i use edge in accountright
Previous Accounts person owned a MAC so used accountedge I use Accountright on my windows laptop. I cannot use the Edge back up to start a new company file in my account right. does anyone know of a solution?
The orgainisation is a charitable Trust so cannot afford to buy a new mac.
Called the called the unhelpful line was told had to buy a mac
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Outstanding Amount in Pay Bills but nothing outstanding on Creditor Card
Hi Support Team,
I posted a query about the above several weeks ago and Steven_M replied with some suggestions :
1. Verifying and Optimising Company file. Note : Both done, no errors.
2. "Finding and deleting or reversing a finance charge."
No luck. I think this problem has come down from a previous year but I cannot find same.
Have you any suggestions on how I can delete an outstanding amount which is not showing on the Creditor as I doubt I will find the original transaction.
I suspect it has come about when, after a long dispute with Telstra over several phone bills, they refunded or credited the account for the amount.
Thank you, regards Marnie Swan
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New Mac OS Sierra (10.12) and AccountEdge
Hi Everyone
With the release of the new Mac OS 10.12, commonly referred to as Sierra, the current versions of AccountEdge have been tested with the new Mac OS and are compatible:
- AccountEdge Basics v4 and above
- AccountEdge Pro v15 and above
- AccountEdge Network Edition v15 and above
If you are not on these versions of the program and wish to upgrade to the new OS we encourage you to upgrade your AccountEdge. Do please see MYOB Upgrade for your upgrade options.
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Entitlement Balance Showing errors & Adjustments
This week we noticed that on all of our employee payslips the annual leave had not been accruing accurately for the past 5-6 pay periods. Some weeks it didn't change, some weeks it went up by a random number and some weeks, when leave was taken- it also stayed the same instead of deducting. Our accountant and myself spent 5+ hours backtracking and calculating all the holiday pay & sick pay to accurately determin where the problems were. Then we noticed on the Entitlement Balance Report (Detailed) that there have been 2 adjustments made on the 1st of August & the 1st of September that we never made. Each employee has an adjustment on these dates, however the adjustments vary. Some adding 25hrs to holiday pay, some deducting 6 hours. We can't click on the ID No. and see where or what the adjustment was and it doesn't come up in any of our transaction journals. We don't believe that these adjustments happened on these dates because the payslips before and after these dates don't reflect any adjustments. We think MYOB is creating them as a glitch. Has anyone experienced this before? We checked back through financial years and it has never happened before. It appears to be a glitch with the newest update for Account Edge Pro 15, since we rolled the payroll year. I've attached the Entitlement Balance report. I'd also like to note that these 'available hours' do not accurately match the YTD on the payslips either.
Has anyone else discovered this problem since updating?
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