A customer recently paid a credit memo thinking it was an invoice, how should I record this and the refund in MYOB?
-Thanks
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Recording incorrect payment of credit memo and the refund
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mail merge
Recently upgraded to to latest version of Account Edge Pro and Windows 2016. Mail merge now not working. Have tried using older version of Word to no avail. Even upgraded to OS10.11.1 to see if that would rectify it...nope. Tried loading programs in different order etc....nothing....Any ideas....if I can resolve il have to go with new software I think...Moneyworks maybe....
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AccountEdge v14 upgrade failure
I am running AE14 v.19.1.2 on a iMac (Retina 4K, 21.5-inch, Late 2015).
On opening a data-file I get a window offering an upgrade to v14 R19.1.3.
However, after downloading it and attempting to install I get an error messge saying the installation failed, and to try again later. I have been trying again for several days, with no change.
Went online to MYOB.co.nz to download upgrade directly, but could not find it.
Help
Geoff
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How to clear the "to be emailed" list
Now that the update has fixed the 'email invoice' problem I have a backlog of invoices in my "to be emailed" box. Although I saved them to disc and then posted them, they were registered and put in the "to be emailed" box as well. I am not sure how to clear this box without annoying my clients with duplicate emails.
Any suggestions?
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Where to obtain AccountEdge NE V14.5 r19.1.8?
After login the portal and in the download section we can only see the V14.5 r19.1.7?
Where to obtain the latest version as we have many machines to update?
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Transfers from deposits
Ok, here is my dilemma.
A purchase has been recorded incorrectly as an order.
When doing the payments in a batch through the electtronic account, this order has been paid as if it was a bill.
Now I have:
- a purchase journal (PJ) that says transfer from deposits - CR
- a cash disbursement (CD) for the same amount - CR
- a cash disbursement (cd) for the same amount - DR
- a balance in the electronic account that shouldnt be there because the bill has not been paid.
I cannot reverse or delete any of these transactions to get me back to square one to fix the mistake that was made in the first place. Somewhere in this process, the staff member has changed the order to a bill and this has caused the problem.
Can anyone help me? I have used the MYOB notes advice for deleting a bill with a deposit, but it does not work.
I am on Account Edge Pro 14.5 on a Mac.
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hard to customise forms without zooming in
Is there no way to zoom in when customising forms? It is really hard to design anything with any kind of precision when you can't see enough detail to aligh anything properly.
I know things can be made to snap to the grid, but when using the sample form as a starting point none of the fields are aligned to grid so as soonas anything's moved it goes all out of whack.
It seems to me a zoom function in the custom forms design page would be a tremendously useful tool, and not something too difficult to implement. And, some people have been asking for years for this very feature!
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ACCOUNTEDGE Sign on
Hi,
I've had nothing but trouble with setting up my Company File on AccountEdge. I thought I had finally got it up and running and then tonight when I tried to log on I got a "sign on" message asking me to enter a password. This has NEVER happened before so I was quite confused. I tried every password I could think of, only to get this message:- "UNABLE TO OPEN FILE; PATH COMPONENT IS TOO LONG each path component to the file is limited to 31 characters" I have no idea what this means. Has anyone else had this problem? I was able to restore a backed up version of the company file from a USB stick but once I was finished and took the USB stick out of the computer I tried to open the company file again, only to get this message:- "The file "volumes/PKBACK#001/P J RAYMENT 1.myo", could not be found. The company file was either moved or deleted. To find the file, click browse. To return to the previous window, click cancel"
Any help would be appreciated.
Thanks.
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accountedge v.11 mac os x el capitan 10.11.1
I upgraded to mac os x ex capitan 10.11.1, and now I can't open my accountedge v.11 data files. It wants me to re-register. In the 4 years since I purchased it I have long since lost the serial number. What can I do?
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Emails defaulting to first email account not nominated Company email account on my Mac
I recently updated my Mac operating system to El Capitan. Since then I have noticed that my company emails from MYOB are using the first listed email account in my Mail program on my Mac. I don't have an outbox in my Mail. I believe that the MYOB Account Edge Pro program sends the invoices etc to the outbox where the correct email account picks them up and sends them out. This was working fine until recently. Now the emails from 2 separate companies that I run are being sent by an unrelated email address. How do I correct this? Any clues?
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User Restricts on AccountEdge Pro
Hello
I am trying to create a User that has Restricted access to viewing (NO banking, reports, balances, etc)
But ability to enter sales, new customer cards, notes. etc.
I set up a User ID with Restricted Access on all those things - then logged out and then log in as that user but am able to see everything, run reports, etc.
What am I doing wrong?
Any insight or experiences would be MOST appreciated!
Have AccountEdge Pro V12.0 running on macBook Pro 10.9.5
Shawna
PS I am creating this User for the empolyee that previously used an Ipad for these duties but needs to now have a laptop (for spreadsheets) and MOST IMPORTANTLY because she was not able to enter NOTES about clients on their cards nor to be able to read them. Is this the right solution or was there something I could have done for access on the IPad?
Kindest Regards
Shawna
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AccountEdge Users
Hello
I am trying to create a User that has Restricted access to viewing (NO banking, reports, balances, etc)
But ability to enter sales, new customer cards, notes. etc.
I set up a User ID with Restricted Access on all those things - then logged out and then log in as that user but am able to see everything, run reports, etc.
What am I doing wrong?
Any insight or experiences would be MOST appreciated!
Have AccountEdge Pro V12.0 running on macBook Pro 10.9.5
Shawna
PS I am creating this User for the empolyee that previously used an Ipad for these duties but needs to now have a laptop (for spreadsheets) and MOST IMPORTANTLY because she was not able to enter NOTES about clients on their cards nor to be able to read them. Is this the right solution or was there something I could have done for access on the IPad?
Kindest Regards
Shawna
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Help - cannot print invoices or bills after adobe upgrade
I have A/c Edge V9.5 Release 13.5.3C already tried re installing printer driver but all print outs just come out with small boxes - no text at all? Any ideas would be much appreciated!
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Using create copy for orders - both sales & purchases duplicates information
It appears that when a order is copied using create copy, the information from the order is duplicated on to the printed invoice. It duplicated info does not appear on the invoice on screen, just when its printed - please help
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Keyboard shortcuts missing in AccountEdge Pro
I recently crossgraded from a very old copy of MYOB Accounts on PC to the very latest AccountEdge Pro at great cost, only to find that all the keyboard shortcuts I had got used to in the old PC version are missing!
Is anyone else as frustrated as I am by such silly ommisions? Surely it can't be very hard to program a few shortcuts for the most used buttons, and it is so highly counter productive to have to grab the mouse and click on things that you're used to instantly access with a keyboard shortcut.
Please every AccountEdge user, chime in and add your vote to have ALL keyboard shortcuts added to AccountEdge as a matter of urgency!
Thanks all
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Re: Emailing attachment issue with invoices
Clover,
I am running Pro V14.5 19.1.8A I am still having troubles with attachments. Usually when I try and send Quotes and Purchase orders. They do not attach to the out going email.
I assume I have the latest patch as it doesn't prompt me for any updates.
Is this still a problem?
Regards,
Dom
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Attach invoice to email
I have upgraded to Account edge basic which still hasen't solved the problem of attaching invoices.
I have checked for upgrades as suggested in the problem solving page and it confirms I am current and still they do not attach.
I know I can download the pdf and attach to an email manually however this not what I paid for. I was told by MYOB that purchasing the upgrade would solve this issue.
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TFN Declaration Reporting to ATO
Can this be done yet?
TFN's are no longer available at newsagents either. I should be able to receive a PDF from an employee and be able to upload it directly to the ATO site.
I have seen many threads on this but no solution as yet?
Thanks
Andrea
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Journal Entries Previous Financial Year
I'm currently using Accountedge NE V14. Company information shows current financial year as 2015. How can I enter Journal Entries under 30/6/14?
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Time Billing
Hi
We use Time Billing and track employees billings through Reports Employee, Slip Summary. We can only use the filters for that financial year we are in, this is a bit convient as for example we want to track what an employee has invoiced from 1/11/14 to 30/11/15 this cannot be done, has anyone got any ideas.
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