Reconciled credits and debits few months back reappear
I have been recocniling the bank account every week and after completeing the recocnition soem of the recolined items reappear which is throwing the BAS reporting . this has been heeping for a while...
View ArticleLost company data
I purchased a new company file as we have started another business. But when I went to open the old company file I have lost all my data from 1 July 2017. I am devastated. All current files are not...
View ArticleCannot see company file on mac
Hi,Currently I cannot see our company backup file on my mac. I am using macbook pro, macOS 10.14.Stored the company data in Mac HD > Library > Application Support > AccountEdge NE >...
View Articleemails being sent with no invoice
Hi,I've just updated my mac, but now that I have, when I send an email to a customer, it goes through, but the invoice is not attached. Does anyone know how to fix this please?
View Articlecustomer shows a balance but there aren't any transactions AccountEdge
Customer shows a balance but there aren't any transactions in AccountEdge. Actually we have quite a few Suppliers and Customers where the transactions do not reconcile to the main record balance. I...
View ArticleMYOB Super Portal
Hi We use MYOB account Edge. We've recently started to use the MYOB Super Portal, we're finding quite useful for processing and clearing super. I have 1 quick question please, when an employee changes...
View Articlewhat app is compatible with First edge for Mac software?
I am currently using MYOB first edge and have been for a long while. but i want to also be able to manage my accounts and create invoices on the go using an app. what app is compatible? and if none...
View ArticleCannot delete payroll transaction
For some reason I cannot delete a payroll transaction today but I could yesterday.I have deleted the payment and the payroll is now sitting in the prepare electronic payments window.When I go to delete...
View ArticleCannot confirm company file
When logging in I've received a message "Error. Unable to automatically confirm your company file...". I click on OK and it takes me to the "Confirm your company file" screen (0 days remaining). When I...
View ArticleBlocked from using Payroll section in Accountedge V17?
I've recently upgraded from Accountedge V16 to V17 and have had numerous discussions with MYOB by phone but I still have issues trying to enter any payroll information.Procedure taken:>open...
View ArticleDeleting a Payroll Transaction from previous financial years
I have a list of unprocessed electronic payments (payroll) going back to 2016. They are Directors pays which for one reason or another weren't paid to them at the time. (ie Lack of funds for that...
View ArticleLost Data File
Hello from Alaska I have no idea what happened to my file. I was using it today and needed to upgrade an older file.. I found the file, upgraded it, found what i was looking for. I went back to open...
View ArticleSubscription
I do not understand why I have to pay monthly. I do not feel comfortable giving my credit card details and I have been paying for my subscription yearly for over 20 years. I cant contact Myob by phone...
View ArticleStocktake is trying to kill me - or at least out me as a disorganised loon.
I admit I am disorganised. I am also overworked, underpaid, misunderstood and overly wordy. I did a stocktake at the end of 2017. I dumped the inventory out of AE onto a spreadsheet, loaded it onto...
View ArticleStart a new year - is there any way to GUARANTEE that transactions wont be...
I started a new finiancial year in one of my accounting systems once. A long time ago. It deleted the transaction history - all sales, purchases, all the details that I need to make running the...
View Articleemail error message
Hi attached is the message that I am getting when trying to send emails from MYOB.We receive emails no problem & prior to upgrading there were no problems, is this coincidental .I have just...
View ArticleAccountEdge Partner Edition for Win for earlier versions
I have a client with an old AccountEdge V12, I believe (I'm confirming now) on her Mac. Short of driving for 60mins and back to update her datafile, I was hoping to update it with Account Edge Partner...
View ArticleAccountedge basic version 3
I have somehow lost the last 4 years of my entries into myob, invoices, quotes etc.Any one with an idea what to do? Thanks
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