Hi Support Team,
I posted a query about the above several weeks ago and Steven_M replied with some suggestions :
1. Verifying and Optimising Company file. Note : Both done, no errors.
2. "Finding and deleting or reversing a finance charge."
No luck. I think this problem has come down from a previous year but I cannot find same.
Have you any suggestions on how I can delete an outstanding amount which is not showing on the Creditor as I doubt I will find the original transaction.
I suspect it has come about when, after a long dispute with Telstra over several phone bills, they refunded or credited the account for the amount.
Thank you, regards Marnie Swan